Store Policy
Welcome to BohoFam Designs! We strive to provide you with high-quality apparel and an excellent shopping experience. Please take a moment to review our store policies, which are designed to ensure transparency and clarity for our valued customers.
1. Ordering Process
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Once you place an order, you will receive a confirmation email with the details of your purchase. Please review it carefully to ensure all information is correct.
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If you notice any discrepancies, contact our Customer Service team within 24 hours to make changes.
2. Payment Methods
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We accept major credit/debit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, Afterpay, Affirm, and Klarna.
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All payments are securely processed, and your payment information will not be stored on our site.
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With Afterpay, Affirm, and Klarna, you have the option to pay in installments, making your shopping experience more flexible and convenient.
3. Shipping & Delivery
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Processing Time: Orders are typically processed within 1-3 business days.
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Shipping Costs: Shipping costs will be calculated at checkout based on your chosen shipping method and destination.
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Shipping Time: Shipping times vary based on your location and chosen shipping method. Please refer to our Shipping Information page for more details.
4. Returns & Exchanges
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Return Period: You have 30 days from the date of purchase to return any item(s) in their original condition (unworn, unwashed, and with all original tags attached). This period includes the shipping time.
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Exchange: If you need to exchange an item for a different size or color, please contact us at info@bohofamdesigns.com with your order number and the details of your request.
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Return Shipping: Return shipping costs are the responsibility of the customer unless the item received was damaged or incorrect. For damaged or incorrect items, we will provide a prepaid shipping label.
5. Refund Policy
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Once we receive and inspect your return, a refund will be issued to your original payment method within 7-10 business days.
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Shipping charges are non-refundable unless the return is due to our error.
6. Cancellations & Order Modifications
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You can cancel or modify your order within 24 hours of placing it by contacting our Customer Service team. After this window, we cannot guarantee changes or cancellations as your order may have already been processed.
7. Discounts & Promotions
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Only one discount code can be used per order. Discounts and promotions cannot be applied to previous purchases.
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Promotional codes may have expiration dates and cannot be redeemed after the specified date.
8. Size Guide
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We recommend referring to our Size Guide on each product page before making your purchase to ensure the best fit.
9. Privacy & Security
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Your privacy is important to us. All personal information collected on our website is used solely for the purpose of fulfilling your orders and providing a personalized shopping experience. For more details, please refer to our Privacy Policy.
10. Contact Us
If you have any questions or need assistance, please feel free to reach out to our Customer Service team at info@bohofamdesigns.com. We’re here to help! Thank you for shopping with BohoFam Designs! We appreciate your support and hope you enjoy your purchase.